Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Austria. Typical delivery times are:

• Austria: 2–5 business days

• European Union: 5–10 business days

Once your order ships, you will receive an email with a tracking number so you can monitor your package in real time.

🌍 Do you ship internationally?
Yes, we ship across the European Union and selected international destinations. Please enter your shipping address at checkout to confirm availability and shipping cost.

🔍 How can I track my order?
After your order is dispatched, we will send you an email with a tracking link and number to follow your shipment’s progress anytime.

💳 What payment methods do you accept?
We accept a variety of secure and popular payment options, including:

• Visa

• Mastercard

• PayPal

• Klarna (where available)

All transactions are encrypted to keep your data safe.

⏳ What if my order is delayed?
Delays can happen due to holidays, weather, or courier issues. If your order hasn’t arrived within the estimated time, please contact us at cassimok@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us first to get return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please inform us within 7 days of delivery by emailing cassimok@op.pl with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re happy to support you! Reach out anytime:

📧 Email: cassimok@op.pl
📞 Phone: +43 678 703 24255
🏠 Address: Hauptstraße 37, 2813 Lichtenegg, Austria
🌐 Website: cassimok.com
🕒 Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET